Post Contact Support
technical proficiency, proactive updates, and responsiveness for unrivalled support
Central to Nedax’s ethos is providing excellent systems and user experience, so our clients can count on dependable business continuity. We do this through leading-edge technology, industry knowledge, meticulous planning, accurate installation, and impressive customer service and call out response time. Nedax staff are comprehensively trained and are very proficient in the hardware and software we use. Nedax staff live and breathe the products we endorse, and can answer any questions clients have with certainty and clarity. Supplying the best systems also means maintaining and implementing software upgrades.
So when one of our partners like Gallagher rolls out an upgrade (often twice a year) we test and update all of our sites as well. If there are any new features that our clients need to know about or would benefit from, we will fully instruct them on their capabilities and how to use them. Timely issuing of access control credentials (such as key cards and phone access) is vital, and all requests are promptly actioned by our team. Our website is another way we will continue improving our client experience.
If there are any minor faults or requests, users can log in and register a description. Technician notification is automated, to shortcut the process and respond straight away. Progress updates will also be sent to the client. The Nedax Info Hub also keeps clients up-to-date with industry news, trends, and potential security threats. Nedax clients can be absolutely confident and comfortable knowing they are fully supported by the leaders in the electronic security field.
“I have seen a relentless drive for innovation and an unwavering focus on delivering a first-class solution for the client. Nedax sets a tremendously high standard – I would recommend a site visit to one of their installations to see first hand the quality of the workmanship.”
Gallagher Group LTD, Lower North Island
Examples of Our Innovation
“Nedax is a one-stop-shop. The solutions are user-friendly and reliable. They also took us through the system step-by-step and explained it all in a way we could understand on a personal level. They are great in terms of their response time, and their staff are really friendly and knowledgeable. Overall, it’s a very positive relationship.” PwC Facilities